Frequently Asked Questions:
How Do I Make a Reservation?
Complete and submit our short Group Sales Request Form to get the process started. Once the details are set, we will send you an invoice confirming your plans and specifying payment schedules. It’s that easy!
How Do I Pay?
A 50% deposit is required one week after you place your order, or you can pay in full up front. The remaining balance is due two weeks prior to the performance. All unpaid reservations will be released at that time
How Do I Get the Tickets?
We hold tickets at will call. We ask that you please allow yourself enough time to distribute the tickets and find your seats. One group leader should pick up all the tickets and hand them out to the members of your group. The tickets will be held under this person’s name. We recommend tickets be picked up 30 minutes prior to curtain.
What if I need to change the number of seats in my reservation?
You are welcome to add (depending upon availability) or subtract seats at any time before the final payment is due. As long as the group remains at 10 or above, the discounted rate is still valid. Once final payment is made, we cannot subtract seats, but we can add seats at the same rate (subject to availability). Payment for additional seats is due at time of reservation.
What if I need to cancel my reservation?
All sales are final. However, if you wish to cancel before your balance due date we will release the tickets and not charge the remaining deposit. All deposits are non-refundable. Please notify Group Sales as soon as possible if you need to cancel your reservation.
I am a teacher, do you offer student matinees for field trips?
We offer student matinee performances for many of our productions. Complete a Group Sales Request Form to book your school. If your group is interested in a talk-back following the performance with members of the company or creative team, please inquire at the time of reservation. We will do our best to accommodate such requests as availability allows, but cannot guarantee them.